Google eyeing operations in Malaysia

Google eyeing operations in Malaysia:

KUALA LUMPUR (Reuters) - Web search engine giant Google Inc is interested to set up operations in Malaysia, citing the country's technology infrastructure and strategic location, newspapers reported on Sunday.

Prime Minister Abdullah Ahmad Badawi said Google has started discussions with Malaysia's Multimedia Development Corp on establishing a base in the country.

"They want to make their presence felt in Malaysia. It will be a big boost for our ICT industry," he told reporters after meeting Google Chief Executive Eric Schmidt on the sidelines of the World Economic Forum in Davos, Switzerland.

Abdullah said Malaysia ranked as the top users of Google in Southeast Asia, which was another reason why it would make sense to use the country as a base for its operations.

In Asia, Google has offices in China, Hong Kong, India, Japan, Singapore, South Korea and Taiwan.

(Reporting by Syed Azman; editing by Louise Heavens)

Please Angry Customers

Please Angry Customers:

No business is perfect, and even if yours is, your customers aren’t. Dealing with angry customers can be difficult. Here are some suggestions for how to handle them.

1) Don’t take the criticism personally. They’re not attacking you as a person but you as an employee representing a company that they perceive as cold and heartless.

2) Listen to the client. Let them tell their side. This will help the client calm down and think rationally. Meanwhile, you can buy some problem-solving time as you listen. Ask the client what he or she would do in your situation and how to prevent the problem from occurring in the future. Involving the customer shows you care about his or her needs and that you’re committed to customer service.

3) Treat the customer as you would want to be treated. Don’t pass the customer around. If you don’t know the answer to the problem, tell him or her that you’ll find the answer and call him or her back. Give the customer your name and contact information so that he or she can reach you if he or she has another problem.

4) Deal with the person and then with the problem. People often need to vent, regardless of whether you’re the appropriate target.

5) Remember that stellar customer service can be the means for retaining a client instead of losing one, so how you deal with your unhappy customers is crucial.

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Microsoft bus in China

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Finance Ministry to handle sale of Jaring

Finance Ministry to handle sale of Jaring

THE Finance Ministry will handle the sale of Jaring, the country's first Internet service provider, and not its parent Mimos Bhd, a state-owned research agency, an industry source said.

The handover of Jaring was effected on December 31 last year. Mimos' board endorsed the move at a meeting last week.

"It is likely that the Government will hold on to Jaring for a while longer before a suitable purchaser is identified," the source said.

It is learnt that although a government- linked company was on the verge of acquiring Jaring last year, the deal did not go through.

Mimos is said to have received between six and seven offers for Jaring. The selling price, however, is still not known.

Business Times reported in December last year that bidders included Datuk Ramli Abbas, a former chief executive officer of Celcom (M) Bhd, a mobile phone company and NasionCom Holdings Bhd, a firm that is building a network in the Klang Valley to offer high-speed Internet services.

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